How CAP COM FCU is at the Forefront of the Digital Lending Revolution

The financial leadership team at CAP COM Federal Credit Union wanted to future-proof the $2 billion credit union’s lending strategy. But with a 105% loan-to-share ratio, their focus wasn’t just on loan growth. What was equally important? CAP COM wanted to compete nationally on digital products, while still offering personalized local service and competitive rates across its 10 branches.

This case study reveals how CuneXus’ digital storefront delivered a long-term solution that enabled CAP COM to maintain the highest quality experience for members and staff — while also driving operational efficiencies throughout its lending process.

42%

increase in funded loans YOY after implementing

95%

of in-branch loan applications closing same day

80%

reduction in time to funding auto loans

60%

reduction in time to funding personal loans

We wanted to make sure we never became Blockbuster when Netflix is setting customer expectations.

– Cliff Carignan, Director of Consumer Lending, CAP COM Federal Credit Union

Find out how CuneXus can drive long-term results to boost your financial institution’s bottom line and improve the customer experience.

Download the Case Study