Transforming the Customer Experience
Accessibility and authenticity — more and more, those are the factors defining consumer expectations. In today’s on-demand environment, customers and members expect to engage with their financial institutions in real-time and on their own terms. For banks and credit unions, this means coming to the customer experience with an unwavering commitment to delivering greater transparency, ease and personalization.
Most lenders remain focused on improving the customer experience. CuneXus entirely transforms it with proven technology that beautifully addresses the need for a customized, on-demand borrowing experience. As a result, CuneXus clients report exceptional growth and performance, with significant gains in efficiency, loan volume and customer experience.
Opening Doors Across Multiple Channels
Our software finds highly qualified consumers wherever they are. With CuneXus, banks and credit unions can present pre-approved offers across all existing channels, from digital to in-branch to call centers. Our Invitation to Apply options also ensure that promising prospects don’t get lost in the shuffle.
Either way, you can offer consumers fully customizable options that enhance the experience they’re already getting. When you personalize the borrowing process with the power of perpetual lending, you create more opportunities for growth. It’s that simple — for you and your account holders.
What Outstanding CX Brings to the Bottom Line
More
Recommendations
more willingness to take up new products
greater
market share
consumers who strongly believe their FI is consumer-centric
* Source: Kantar.
Spend Time Building Relationships — Not Reviewing Applications
The CuneXus digital storefront transforms the burdensome loan process into a simple and gratifying experience for your customers and members. They get the added comfort of working with a financial institution they already trust. And that opens the door for expanded relationships and repeat business. CuneXus creates a more personalized experience for your customers and members, so you can provide the right service or product at the right moment on the right channel. Every single time.
Discover how one financial institution used the CuneXus platform to continually improve its customer experience and catalyzed its loan growth.
All our frontline staff has to do is click a button – the rest is taken care of behind the scenes. They can simply focus on the member, which was a huge selling point for our team.
– Jaynel Christensen, Vice President of Lending at Commonwealth Credit Union